WS30 SLIM Frequently Asked Questions

Questions:

Q: I've correctly installed the software, connected my camera to my PC, but get a flashing busy light      or nothing at all. What does this mean?

Q: How do I delete the photos from my camera once they have been downloaded?

Q: How do I save my photos to my computer from the camera?

Q: ACCESS VIOLATION Error?


Answers:

Q: I've correctly installed the software, connected my camera to my PC, but get a flashing busy light or nothing at all. What does this mean?

Answer: Step 1 Double-click on My Computer which is located on your desktop.
  Step 2 Double-click on the Control Panel folder.
  Step 3 Double-click on the System icon. This is usually located near the bottom of the window. You will now be at the System Properties window.
  Step 4 Click on the second tab, Device Manager. Here we are looking for two things. About 5 icons down, you should see an icon labeled "Imaging".
  Step 5 Click on the plus (+) sign located to the left of Imaging to open it.
  Step 6 Further down the list, look for an icon that says "Universal Host Controller".
(If you do not find an icon, contact your PC manufacturer, as the USB port will
need to be enabled in the BIOS section of your computer.)
  Step 7 With the camera installed, there will be a listing matching the description of the mode of the camera, i.e., WS30 SLIM Digital Camera and WS30 SLIM Video Camera . If the icons are marked in red or any other color, the driver is not installed properly.
  Step 8 Reinstall the driver.
  Step 9 Restart your computer.

If this is not successful, call our tech support line at, 1-800-661-9500.
Be sure to include a telephone number in your message so we can contact you.

Q: How do I delete the photos from my camera once they have been downloaded?

Answer: Step 1 Press the Mode button until you see the icon (below)in the menu panel.

 

Step 2

Press and hold the Shutter button down for 2 seconds. Notice how the menu panel displays zero (0) photos.

Q: How do I save my photos to my computer from the camera?

After following the " Downloading Photos" section on page 21, you will receive the thumbnail image which is a visual representation of all photos in the camera.
These are not actual photos.

Answer: Step 1

Click on the Select All button.
This will highlight all of the photos in the thumbnail viewer.
Note: Select individual photos. Once you have selected the photos, you are ready to transfer them.

  Step 2

Click on the Transfer (download) button. You will now see your photos being transferred to your computer.

  Step 3

Click on the Finish button when you have completed the download.

Note: When you download photos from your camera, they will be saved in the C:\MyPhotos directory.

From here, you can now manipulate (edit, crop, print, touchup, etc.) your photos.

 

Q: ACCESS VIOLATION Error ?
In order to use this camera, screen setting of 800x600 is the minimum setting you must have on your monitor to view and operate the photo program. How to set it up?
Answer: Step 1 Go to a blank section on your desktop and right click the mouse. A menu will drop down.
  Step 2 At the bottom of that menu, select Properties with the left mouse button. This will take you to the display properties.
  Step 3 Go to the 6th tab, Settings. Below the picture of a monitor, it will tell you the display data. What type of monitor, what type of video card, colors, and screen area.
  Step 4 Under screen area, there is a slide that goes from less to more. (It probably is displaying 640x480 right now). Slowly slide it to the right to increase the number to 800x600. Hit apply. It may prompt you to restart. If so go ahead.
Note: You must also change the color settings to at least 16 bit true color to use this camera. Under colors, change this number.
As you will notice, everything is smaller on the screen. This provides you with the ability to view more of the screen area.
If this does not clear the error:
Step 1

Go to start, programs, and go to the MAXELL WS30 SLIM listing.

Step 2

Uninstall this driver and restart the computer.

  Step 3

Download and install the new WS30 SLIM driver and restart the computer before using.

 

Note: For more information on installing WS30 SLIM Driver, Mr. Photo, Image Folio, VideoWorks please refer to the User Guide.

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MAXELL CANADA

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